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双语教学Bilingual Teaching

• 航空服务专业双语教学改革
• Learning context 1 Leading-in Courses
• Learning context 2 Terminal Information Service
• Learning context 3 Terminal Broadcast
• Learning context 4 Guide Service
• Learning context 5 Check-in Service
• Learning context 6 Baggage Service
• Learning context 7 Security Check Service
• Learning context 8 Service for Special Passengers
• Learning context 9 Irregular flight
• Learning context 10 Airport Terminal Duty-free Shop Service

the flight delay or cancel
How do you do with
the flight
delay or cancel
The prescript that offer the meals:
• The flight delays more than 2hours, offer the passengers beverage once per 2hours
The standard of the hotel:
• At lest 2star hotels
• The VIP or the first class passenger rest in single rooms. vice-ministerial level passengers rest in suite, or the designated hotels.
The communication service
when the flight delayed:
• The passenger communicate through the carrier or groud-agent
• The vip or first-class passengers can telephone or fax once for free
• The communication bill in the hotel should be paid by the passengers themselves.